Account Manager (AI)

TL;DR

Account Manager (AI): Managing and growing relationships with enterprise customers in North America with an accent on renewals and strategic account growth. Focus on aligning platform capabilities with long-term business goals and ensuring high customer retention.

Location: Hybrid (North America), must be based in the USA or Canada (indicated by 401k/Pension benefits)

Salary: Up to $220k OTE

Company

hirify.global is a Gartner Magic Quadrant Leader providing an advanced platform for APIs, events, and AI agents for global enterprise leaders.

What you will do

• Own and grow relationships with a portfolio of enterprise customers across North America.
• Manage the full renewal process to ensure high retention and long-term satisfaction.
• Act as a strategic advisor and primary point of contact, advocating for customers internally.
• Collaborate with customers on digital strategies to align platform value with business goals.
• Lead regular customer reviews, roadmap alignment sessions, and value realisation discussions.
• Work cross-functionally with Product, Engineering, and Support to deliver strategic outcomes.

Requirements

• 3+ years of experience in a Strategic Account Management role.
• Proven track record of managing enterprise relationships with a strategic lens.
• Must be based in North America.
• Ability to navigate technical conversations while maintaining a business-value focus.
• Strong analytical mindset for interpreting complex data and making informed decisions.
• Excellent communication and interpersonal skills to influence stakeholders at all levels.

Nice to have

• Understanding of API management, developer ecosystems, or cloud-native platforms.
• Experience with AI-enabled systems or open source.

Culture & Benefits

• Competitive compensation with stock options and OTE up to $220k.
• Comprehensive medical coverage and 401k/pension program options.
• 25 days holiday plus national holidays and 3 mental health days.
• Professional development budget and wellness allowance.
• Hybrid work culture with regional hubs and annual company offsites.
• Birthday off and a progressive, global company culture.