Client Application Support (Fintech)

Формат работы

onsite

Тип работы

fulltime

Грейд

junior

Английский

Страна

Philippines

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Client Application Support (Fintech): Providing technical customer service and troubleshooting for POS products with an accent on resolving client inquiries via multiple communication channels. Focus on managing POS technical issues, maintaining accurate records, and ensuring quality service delivery.

Location: Quezon City, Philippines

Company

hirify.global is a leading provider of payment technology services and business solutions.

What you will do

Respond to technical customer service requests via telephone, email, chat, or SMS.
Resolve technical support issues for point of service (POS) products, including dial-up card swipe terminals.
Utilize internal databases to identify the best processing methods and explain solutions to clients.
Maintain accurate and complete records of all handled inquiries and problems.
Follow established documentation and processes to achieve quality and productivity goals.

Requirements

High School Diploma or equivalent.
Basic computer skills and ability to research issues.
Ability to develop and apply basic payments industry knowledge.
Location: Must be based in Quezon City, Philippines

Nice to have

Minimum 2 years of relevant experience.
Previous experience in customer service.

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