Customer Success Associate

TL;DR

Customer Success Associate: Serve as primary point of contact for clients, managing case-related concerns, overseeing service delivery, and ensuring compliance with SLAs with an accent on proactive communication and client satisfaction. Focus on monitoring cases, handling escalations, reviewing documentation, and providing updates to internal teams and clients.

Location: Manila, Philippines

Company

Global leader in client operations support and background screening services.

What you will do

• Serve as go-to expert for client queries and case requirements through day-to-day interaction.
• Monitor and manage cases to ensure timely delivery aligned with SLAs.
• Review documentation for accuracy and completeness.
• Provide feedback to internal teams and proactively communicate updates or delays to clients.
• Handle first-level client escalations and ensure smooth resolution.
• Dispatch client reports accurately and professionally.

Requirements

• Bachelor’s degree in Business, Marketing, Commerce, or related fields
• 1–2 years in B2B customer service or client-facing roles with client management experience
• Strong communication and interpersonal skills
• Highly organized and detail-oriented
• Proactive, customer-focused mindset
• Ability to take initiative and work independently
• Valid NBI Clearance required during interview

Culture & Benefits

• Dynamic, collaborative team focused on client success.
• Normal office environment with flexible working hours.
• Opportunities for career growth in client operations and relationship management.