Provisioning Support Associate

TL;DR

Provisioning Support Associate: Monitor pending product activations, verify timely processing within 24 hours, provide customer updates via phone and email. Focus on SLA compliance, escalations for complex products like VPS and SSL certificates, and coordination with operations team.

Location: Cebu, Philippines (onsite, full-time)

Company

Network Solutions, part of hirify.global, secures domain names, protects brands, and provides AI-accelerated tools for managing digital presence.

What you will do

• Monitor and review pending product activations at shift start/end to ensure timely processing.
• Verify all pending products are activated within 24 hours and maintain documentation of errors/resolutions.
• Provide professional customer updates via phone/email and follow up for necessary information.
• Respond to tickets within SLA, escalate complex issues like VPS/SSL, and coordinate with providers.
• Facilitate operations team queries and demonstrate flexibility in work hours.

Requirements

• Graduate or Undergraduate of any IT-related course (fresh graduates welcome).
• Or BPO/IT experience of 6 months to 1 year.
• Average verbal and written communication skills.

Culture & Benefits

• Work-life balance with generous vacation policy and punctuality bonuses.
• Diversity and inclusion culture with 20+ affinity groups and learning opportunities.
• Competitive HMO benefits (200K MBL with two free dependents upon regularization).
• Career growth through mentoring, new tasks, and cross-business learning.