Product Support Associate (Entry Level/Fresh Grad)

TL;DR

Product Support Associate (Entry Level/Fresh Grad): Handle inbound customer calls for sales, retention, troubleshooting, cancellations, and make outbound follow-up calls during scheduled hours, providing excellent customer experience. Focus on achieving productivity, quality, sales and revenue targets, average handle time, and basic domain error configuration and troubleshooting.

Location: Cebu, Philippines (onsite, shifting schedule)

Company

Leading web technology company serving millions of customers globally through brands like Bluehost, HostGator, Domain.com, and others, helping build digital presence.

What you will do

• Achieve productivity, quality, sales, revenue targets, average handle time, schedule adherence, service request closures, and quality measures.
• Configure and troubleshoot basic errors with domain names and associated products.
• Use proprietary database, web, and telephony tools effectively, reporting faults promptly.
• Access and disclose customer information only as needed for duties.
• Discuss call monitoring feedback with supervisor to improve performance.

Requirements

• Recent/Fresh Graduate in IT, Computer Science, Computer Engineering, or related field.
• Good communication skills.
• Can work on a shifting schedule.

Culture & Benefits

• Work-life balance with thrilling and meaningful work.
• Culture of diversity, inclusion, and belonging with 20+ affinity groups.
• Competitive HMO benefits (175k MBL with two free dependents), punctuality bonus, generous vacation policy.
• Opportunities for learning, mentoring, career growth, and cross-business exposure.