Manager Participant Service (Fintech)

TL;DR

Manager Participant Service (Fintech): Managing a team of representatives handling retirement plan inquiries with an accent on service quality, productivity, and staff development. Focus on overseeing strategic initiatives, performance coaching, and optimizing workflows to enhance customer experience.

Location: Onsite in Taguig, Metro Manila

Company

hirify.global is a financial services company focused on transforming financial lives and helping customers achieve financial freedom.

What you will do

• Manage a team of participant service representatives, including hiring, training, and performance coaching.
• Coordinate strategic initiatives that support the site or the broader Participant Services organization.
• Oversee communication and performance execution of departmental initiatives.
• Monitor workflows and procedures to ensure high quality and efficiency in customer experience.
• Develop resource tools for representatives to ensure consistency in information delivery.
• Recommend and implement system enhancements and policy changes.

Requirements

• Bachelor's degree (preferably business) or 3-5 additional years of management experience.
• 3-5 years of client service management experience, preferably in a call center environment.
• Fluent in English.
• Ability to work overnight hours.
• FINRA fingerprinting required upon hire.

Culture & Benefits

• Flexible work environment and fluid career paths with emphasis on internal mobility.
• Strong commitment to purpose, well-being, and work-life balance.
• Inclusive and welcoming environment with extensive volunteering opportunities.
• Opportunity to grow a career while helping customers achieve financial freedom.