Technical Support Associate (Voice)

TL;DR

Technical Support Associate (Voice): Configuring and troubleshooting basic domain names and web hosting products via voice support with an accent on achieving productivity, quality, sales targets, and average handle time. Focus on using proprietary database, web, and telephony tools effectively while handling customer information securely and improving performance through feedback.

Cebu, Philippines

Company

Original digital identity authority helping businesses secure domain names, protect brands, and manage online assets with AI-accelerated tools.

What you will do

• Achieve productivity, quality, sales, revenue targets, average handle time, schedule adherence, and service request closures.
• Configure and troubleshoot basic errors with domain names and associated products.
• Use proprietary database, web, and telephony tools effectively, reporting faults promptly.
• Access and disclose customer information only as needed for duties.
• Discuss call monitoring feedback with supervisor to improve performance.

Requirements

• At least 1 year in Customer Service, Technical Support, or Sales with cross-selling/upselling.
• Knowledge in web hosting preferred.
• Can work permanent graveyard schedule in Cebu, Philippines.

Culture & Benefits

• Work-life balance with generous vacation policy and punctuality bonuses.
• Diversity and inclusion culture with 20+ affinity groups for networking.
• Competitive HMO benefits (200k MBL with two free dependents upon regularization).
• Opportunities for learning, mentoring, and career growth across the business.