Customer Success Manager (Healthcare)

TL;DR

Customer Success Manager (Healthcare): Managing a portfolio of healthcare clients to ensure product adoption, loyalty, and growth of monthly recurring revenue with an accent on service delivery and relationship management. Focus on developing individual success plans, identifying upsell opportunities, and optimizing product workflows for customers.

Location: Must be based in the United States (Remote, Hybrid, or Onsite). Travel to Denver, CO or other North American offices may be required.

Salary: $60,000 - $70,000 USD

Company

A leading service commerce platform providing tailored SaaS solutions for the service economy, specifically within Home, Field, and Health services.

What you will do

• Build and maintain strong relationships with key customer stakeholders to ensure satisfaction and loyalty.
• Monitor product usage to drive adoption and identify upsell/cross-sell opportunities to grow MRR.
• Create and execute individual success plans for each customer in the portfolio.
• Act as a product expert for the EverHealth platform to help customers close process gaps.
• Collaborate internally to improve service delivery methodologies and standards.

Requirements

• Must be eligible to work in the US without sponsorship.
• 2-4 years of experience in service or relationship management.
• Prior SaaS account management experience is highly desired.
• Background in the healthcare industry is a plus.
• Bachelor's degree preferred.
• Ability to travel to Corporate Headquarters in Denver or other North American offices.

Culture & Benefits

• Flexibility to work remotely, hybrid, or in-office within the country of employment.
• 401k with up to 4% match and immediate vesting.
• Comprehensive health and wellness package with an annual stipend.
• Flexible and generous Time-Off (FTO) policy.
• Employee Stock Purchase Program.
• Continued investment in professional development.