Customer Success Manager, Strategic (Medtech)

TL;DR

Customer Success Manager, Strategic (Medtech): Guiding customers through adoption, value realization, and strategic expansion within an EHR+ platform with an accent on customer health analytics and playbook adherence. Focus on driving ARR retention, managing a designated customer book, and identifying expansion opportunities to maximize platform utilization.

Location: Remote (United States)

Salary: $76,000 - $85,000 USD

Company

hirify.global is an all-in-one EHR+ platform designed to streamline operations, billing, and marketing for independent healthcare practices.

What you will do

• Manage and retain a book of customers with under $20–30k ARR across designated product areas.
• Drive proactive outreach and adoption using customer health analytics and established playbooks.
• Build strong relationships with end users and manager-level stakeholders to ensure long-term engagement.
• Meet or exceed quarterly ARR retention and expansion quota targets.
• Collaborate with Marketing and Product teams to share customer feedback and optimize workflows.
• Own initial de-escalation of customer issues and manage escalations professionally.

Requirements

• 1–3 years of experience in customer relationship management, solution implementation, or complex problem solving.
• Must be based in the United States.
• Ability to follow structured processes and drive repeatable, consistent outcomes.
• Demonstrated experience meeting metrics for expansion revenue and customer retention.
• Strong communication skills and the ability to learn new technologies and workflows quickly.

Culture & Benefits

• Comprehensive healthcare benefits.
• Remote work environment with discounts on home office equipment through Dell.
• Wellness resources including Gympass and Telus Employee Assistance Program for mental health.
• Entrepreneurial culture focused on simplicity and customer-centricity.