IT Support Specialist II

TL;DR

IT Support Specialist II (Healthcare Tech): Deliver prompt technical support, manage identity and access systems, and administer SaaS platforms across a fully remote workforce with an accent on AI tools, MDM, and HIPAA compliance. Focus on root-cause analysis for complex escalations, proactive monitoring, and ensuring minimal downtime in a fast-paced environment.

Location: Fully remote (US)

Salary: $64,000–$72,000

Company

hirify.global delivers specialty anxiety and OCD care combining research-backed clinical care and innovative technology to improve access, engagement, and outcomes for kids, teens, and young adults.

What you will do

• Serve as L2 escalation for complex issues using root-cause analysis, proactive monitoring, and clear communication to ensure minimal downtime.
• Administer Okta for RBAC, Google Workspace for user lifecycle and security, Kandji MDM for macOS fleet, and SaaS provisioning per security standards.
• Support AI tools onboarding, access management, automation workflows, and staff productivity through documentation and guidance.
• Handle employee onboarding/offboarding including device provisioning, account management, and runbooks.
• Assist IT projects, maintain knowledge base/SOPs, and manage vendors.
• Maintain security with endpoint tools like SentinelOne, email security like Proofpoint, and HIPAA compliance; escalate incidents.

Requirements

• 2-4 years experience as IT Support Specialist or similar IT customer support role
• Good understanding of IT hardware/software; experience with macOS preferred
• Excellent communication and documentation skills
• Customer-first mindset
• Ability to maintain confidentiality (understanding of HIPAA desired)
• Ability to prioritize tasks by business impact
• BS/BA in IT/Computer Science or relevant IT certifications (CompTIA A+, etc.)

Nice to have

• Experience with Okta, Google Workspace Enterprise, Kandji, SentinelOne, Proofpoint, Slack, Zoom Phone, Atlassian/JSM, Zoho, AI productivity tools

Culture & Benefits

• Generous benefits: 401k match, flexible PTO, paid holidays/service days, 4-week sabbatical, 12-week parental leave, health benefits from day 1
• Mission-driven: impact pediatric mental health treatment
• Fully virtual with periodic in-person retreats
• Core values: Give Heart, Work Smart, Have Humility, Embrace Community
• Commitment to DEIB for diverse, equitable, inclusive team