Helpdesk Support Specialist (L2) (iGaming)

TL;DR

Helpdesk Support Specialist (L2) (iGaming): Providing technical support to internal employees to ensure system stability and productivity with an accent on hardware, software, and network troubleshooting. Focus on managing ticketing systems, configuring employee devices across multiple platforms, and building a comprehensive internal knowledge base.

Location: Full Remote (Global)

Company

A fast-scaling product development company specializing in social gaming and innovative entertainment solutions.

What you will do

• Provide technical support to internal employees via remote tools, chat, and email.
• Diagnose and resolve hardware, software, and network issues across Windows, macOS, and Linux.
• Manage and prioritize support tickets to ensure timely resolution.
• Set up, configure, and troubleshoot laptops and mobile devices for team members.
• Perform regular maintenance, updates, and software installations on employee devices.
• Document solutions and expand the internal knowledge base.

Requirements

• Strong knowledge of Windows, macOS, and basic Linux troubleshooting.
• Experience with remote support tools (e.g., TeamViewer, AnyDesk) and ticketing systems.
• Solid understanding of network configurations and troubleshooting (TCP/IP, DNS, VPN).
• Excellent problem-solving skills and the ability to work independently.
• Strong communication skills to explain technical concepts to non-technical staff.

Nice to have

• Experience with Google Workspace and Slack management.
• Experience with Jira configuration or MDM systems.

Culture & Benefits

• Full remote work flexibility from any location.
• Generous paid time off, including vacation and sick leave.
• Observed bank holidays.
• Opportunities for continuous professional development in a high-growth business.
• Vibrant company culture with various informal team events.