Service Sales Account Manager (Medtech)

TL;DR

Service Sales Account Manager (Medtech): Managing the portfolio of Service Level Agreements and warranty programs for diagnostic solutions with an accent on recurring revenue growth and contract administration. Focus on optimizing the renewal workflow in Salesforce, expanding service offerings, and coordinating cross-functional billing and order management.

Location: Stillwater, Minnesota, United States

Salary: $78,767 - $108,000 annually

Company

Global leader in immunodiagnostic and molecular diagnostic solutions advancing science to improve patient outcomes worldwide.

What you will do

• Lead daily sales activities for Service Agreement and Warranty product lines, including renewal and expiration notifications.
• Manage the full contract renewal workflow in Salesforce, ensuring accurate instrument coverage and timely quoting.
• Collaborate with Finance and Order Management to verify data accuracy and support proper revenue recognition.
• Identify new revenue opportunities and contribute to the development of new service offerings like reliability upgrades and validation services.
• Process incoming purchase orders in partnership with Customer Service and maintain real-time updates in service software.

Requirements

• Must be authorized to work in the United States.
• 3+ years of experience in service or field sales, or in a sales support capacity.
• 3+ years of experience in customer-facing and customer service roles.
• Demonstrated history of successfully selling comparable products and meeting revenue goals.
• Experience with ERP and CRM platforms, specifically SAP, Salesforce.com, and Oracle.
• High school diploma required; Bachelor's degree preferred.

Culture & Benefits

• Comprehensive rewards package including health benefits, retirement, and financial wellbeing.
• Annual incentive program based on individual and organizational performance.
• People-centered culture valuing accountability, inclusion, and continuous professional development.
• Time off programs and dedicated wellbeing support.