Operations Lead (IT Operations)

TL;DR

Operations Lead (IT Operations): Overseeing the operations and maintenance of background investigation systems for DCSA with an accent on 24/7 system availability, staff scheduling, and production environment stability. Focus on managing incident response, validating deployments, and coordinating technical support across Windows and Linux environments.

Location: Hybrid; US Citizenship and Active Top Secret clearance required

Salary: $124,500 - $185,000 Annually

Company

hirify.global is a team of transformers delivering innovative IT services and solutions to improve how government agencies operate and serve citizens.

What you will do

• Oversee the operations and maintenance of OPIS and eQIP applications within production environments.
• Manage staff scheduling to ensure 24/7/365 operational coverage.
• Support and validate developer deployments in both test and production environments.
• Lead incident response efforts and coordinate with IT teams to minimize application downtime.
• Develop and maintain standard operating procedures (SOPs) and installation instructions.
• Monitor system resources, data transfers, and ServiceNow tickets to ensure correct file processing.

Requirements

• 12+ years of IT operations lead experience.
• Active Top Secret clearance and US Citizenship (no exceptions).
• Current Security+ certification.
• Experience with Windows/Linux servers, Oracle SQL, and MySQL scripting.
• Experience with OpenText Captiva and AlfrescoCMS.
• Willingness to perform shift work, including third-shift and on-call responsibilities.

Culture & Benefits

• Flexible work environment with a collaborative team culture.
• Learning and development platform including certification preparation content.
• Training, education, and certification assistance for full-time employees.
• Comprehensive perks including Pet Insurance and an Employee Assistance Program (EAP).
• Internal mobility program and referral bonuses.

Hiring process

• Virtual video interview with hiring manager (camera and photo ID required).
• Enhanced Biometrics ID verification screening.
• Comprehensive background check covering criminal history, education, and employment for the past 7 years.