Agency Customer Success Manager (AdTech)

TL;DR

Agency Customer Success Manager (AdTech): Managing a portfolio of enterprise agency partners to drive product adoption and growth within the social and programmatic advertising ecosystem with an accent on strategic guidance and consultative partnerships. Focus on designing scalable enablement programs, optimizing agency performance, and translating data into actionable insights for stakeholders.

Location: New York, New York, United States

Salary: $75,000 - $90,000

Company

hirify.global is an AI-powered advertising technology company transforming ad experiences for brands through an integrated platform of media, creative, and intelligence.

What you will do

• Act as the primary point of contact for enterprise agency partners, delivering a value-driven customer experience.
• Drive product adoption and retention by identifying growth opportunities and providing strategic recommendations on social and programmatic advertising.
• Collaborate with Agency Sales to develop and execute agency enablement and development strategies.
• Design and deliver scalable training programs, workshops, and educational resources for agencies of varying maturity levels.
• Manage strategic relationships with key ecosystem partners including Meta, TikTok, Snap, Pinterest, and Google.
• Gather agency feedback and insights to inform the product roadmap and go-to-market strategy.

Requirements

• 4+ years of experience in Customer Success, Account Management, or similar roles, ideally within ad tech or martech.
• Strong knowledge of social advertising platforms (Meta, TikTok, Pinterest, Snapchat); programmatic knowledge is a strong plus.
• Excellent written and verbal communication skills with experience presenting to senior stakeholders.
• Ability to travel for meetings, conferences, and industry events.
• Must have the legal right to work in the United States.

Culture & Benefits

• 5 weeks paid time off (PTO), 11 company-paid holidays, and unlimited sick days.
• Generous healthcare packages and mental health benefits.
• 401K with matching and equity grants for all employees.
• Wellness benefits and learning reimbursement opportunities.
• Volunteer time off and company donation matching.