Strategic Account Manager (Hospitality)

TL;DR

Strategic Account Manager (Hospitality): Managing a portfolio of high-value hotel customers in Thailand to drive retention and growth with an accent on strategic partnership and revenue optimization. Focus on conducting on-site property visits, identifying upsell opportunities, and translating technical product features into commercial success for hoteliers.

Location: Remote within Thailand (requires regular on-site property visits and local travel)

Company

hirify.global is a leading cloud-based hospitality platform providing hotel management solutions to properties worldwide.

What you will do

• Manage a portfolio of the largest and most complex hotel customers in Thailand as their primary strategic advisor.
• Build trust-based relationships with senior stakeholders through business reviews and on-site visits.
• Drive net dollar retention by identifying expansion opportunities and implementing churn reduction strategies.
• Collaborate with Support, Sales, and Product teams to resolve complex customer escalations.
• Analyze usage trends and customer data to improve product adoption and business outcomes.
• Synthesize customer feedback to help shape the future direction of the hirify.global platform.

Requirements

• 7+ years of hospitality industry experience in senior operational or commercial roles (e.g., Revenue Manager, GM) within Thailand.
• Deep expertise in hotel operations, revenue management, distribution, and PMS.
• Native proficiency in Thai and strong English communication skills.
• Proven track record of managing high-value customer portfolios with a results-driven mindset.
• Ability to travel locally within Thailand on a monthly basis and inter-city quarterly.

Nice to have

• Experience with SaaS platforms or hospitality tech (PMS, RMS, channel managers).
• Familiarity with Salesforce or similar CRM tools.
• Market experience in Phuket or other key Thai resort areas.

Culture & Benefits

• Remote-first work environment.
• Monthly Wellness Fridays for extended weekends.
• Full paid parental leave and PTO per local requirements.
• Home office stipend based on residency.
• Access to professional development via hirify.global University.