Associate Technical Account Manager (AI)

TL;DR

Associate Technical Account Manager (AI): Leading strategic and technical engagements for North American enterprise customers with an accent on program management, escalation ownership, and product adoption. Focus on driving resolution of high-profile issues, coordinating technical fix deployments, and automating workflows using AI tools.

Location: 100% remote anywhere in the US

Company

hirify.global is a leader in data integrity, empowering over 12,000 global organizations to make confident decisions through software and data enrichment products.

What you will do

• Manage strategic enterprise accounts across North America, providing guidance on customer goals and product updates.
• Own high-profile escalations, coordinating technical fix deployment, testing, and root cause analysis.
• Guide customer implementations through the entire project lifecycle from ideation to post-launch support.
• Collaborate cross-functionally to align internal and external technical and non-technical stakeholders.
• Identify and automate repetitive workflows using generative AI tools to improve efficiency and reporting.
• Coordinate with stakeholders regarding customer projects, renewals, and expansion opportunities.

Requirements

• Must be based in the United States.
• 2+ years of experience in a customer-facing technical role such as technical support, program/project management, or sales engineering.
• Proficiency in applying generative AI tools (e.g., Microsoft Copilot, ChatGPT) to accelerate work and improve output quality.
• Experience managing complex customer solutions in a production environment.
• Strong ability to liaise cross-functionally and lead discussions to drive process improvements.
• Relevant degree or equivalent professional work experience.

Nice to have

• Technical knowledge of SQL, RESTful services, ETL, and MDM solutions.
• Experience with AI-assisted coding tools (e.g., GitHub Copilot, Cursor) and LLM APIs.
• Prior experience managing customer support workflows or operations.
• Ability to travel domestically and internationally up to 10% of the year.

Culture & Benefits

• "Work from anywhere" culture within a distributed global environment.
• AI-first organization that encourages continuous adoption of emerging AI capabilities.
• Strong commitment to employee career development, learning, and growth.
• Company values centered on Openness, Determination, Individuality, and Collaboration.