AI Adoption Manager (Legaltech)

TL;DR

AI Adoption Manager (Midmarket, Legaltech): Own post-sale onboarding for new customers of AI-powered claims intelligence platform with an accent on structured processes, training sessions, and cross-functional coordination. Focus on driving rapid adoption, maximizing trial utilization, and enhancing retention through strategic engagements and feedback integration.

Location: Remote-US (willingness to travel up to 50% required)

Salary: $130K (offers equity)

Company

Fast-growing vertical SaaS using AI to help personal injury lawyers secure faster settlements and better outcomes for victims.

What you will do

• Lead onboarding sessions including trial kickoffs, demos, and tailored training for hirify.global's products.
• Manage end-to-end onboarding processes, track milestones, and ensure smooth handoff from sales to customer success.
• Deliver training to drive user adoption, activate users in the portal, and provide follow-up support.
• Coordinate with sales, customer success, product, legal, and engineering teams to address feedback and issues.
• Engage decision-makers on success metrics, lead reviews, identify upsell opportunities, and optimize workflows.

Requirements

• 2+ years in SaaS or legaltech, preferably in customer onboarding, implementation, or success roles
• Demonstrated experience managing end-to-end onboarding for enterprise clients
• Excellent communication to present technical solutions to non-technical stakeholders
• Proven track record driving adoption and trial-to-subscription conversions
• Strong project management, organizational, and problem-solving skills
• High technical aptitude with SaaS and legaltech; willingness to travel up to 50%

Culture & Benefits

• Choice of medical, dental, vision insurance; additional life, accident, critical illness coverage
• Flexible PTO, sick leave, short/long-term disability, paid parental leave
• 10 US holidays (plus Canadian by province), home office stipend
• 401(k) for US employees, RRSP for Canada-based
• Local in-person meet-up program; hubs in San Francisco and Toronto