Senior Client Success Manager (SaaS)

TL;DR

Senior Client Success Manager (SaaS): Owning strategic client relationships and delivering measurable value through tailored guidance and operational excellence with an accent on client retention and revenue growth. Focus on translating client objectives into actionable strategies and aligning client feedback with the product roadmap.

Location: Hybrid (Wakefield, MA)

Salary: $110,000 - $130,000 USD

Company

hirify.global provides financial services and SaaS solutions designed to drive value for top-tier clients.

What you will do

• Serve as the primary point of contact for top-tier clients to increase satisfaction, retention, and revenue growth.
• Translate client business objectives into actionable strategies aligned with the product roadmap.
• Champion client feedback to internal product, services, and executive teams to influence strategy.
• Manage the process of defining and approving Scope of Work (SOW) and Change Requests.
• Lead cross-functional execution with Engineering, Client Delivery, and Production Support teams.
• Collaborate with Sales to identify and support strategic expansion and renewal opportunities.

Requirements

• Experience in client success, enterprise account management, or client-facing operations.
• Proven track record of building strategic partnerships with business decision-makers.
• Excellent communication and analytical skills for leading executive-level meetings.
• Experience in financial services or SaaS environments (strongly preferred).
• Ability to measure and communicate solution value and business impact.

Culture & Benefits

• Equity-based grants for all new hires.
• Company-paid medical premiums covering 90%.
• Competitive time-off program.
• Market-based compensation approach to ensure fairness and competitiveness.
• Inclusive work environment celebrating diversity.