Client Experience Operations Manager (Salesforce)

TL;DR

Client Experience Operations Manager (Salesforce): Designing and optimizing systems powering client-facing experiences with an accent on Salesforce Service Cloud and Zoom Contact Center. Focus on building scalable workflows, implementing AI-driven service capabilities, and eliminating friction points in the client lifecycle.

Location: Remote (Must be based in the US)

Company

hirify.global is a healthcare software platform that connects healthcare providers with life science experts to improve patient care.

What you will do

• Administer and optimize Salesforce Service Cloud, including case management, automation, and reporting.
• Own the configuration and administration of Zoom Contact Center for voice and digital interactions.
• Design frictionless CX workflows and align systems with real-world service processes and client needs.
• Implement AI-driven capabilities such as intelligent routing, agent assistance, and self-service.
• Partner with Revenue Operations and Data teams to align service metrics with GTM reporting.
• Document system configurations and CX processes to ensure consistency and scalability.

Requirements

• Salesforce Service Cloud Administrator Certification (required).
• Hands-on experience administering Zoom Contact Center or similar CCaaS platforms.
• Strong understanding of service data models, SLAs, entitlements, and routing logic.
• Working knowledge of AI applications for workflow automation and agent assistance.
• Ability to translate service strategy and client needs into scalable systems.
• Must be based in the United States.

Culture & Benefits

• 100% company-paid premiums for medical (HDHP 4500), vision, and dental plans.
• $4,400 company-sponsored contribution into an HSA.
• 401k matching and life insurance.
• Flexible PTO and 100% paid parental leave.
• Post-parental leave support including a $5k stipend and a 4-week paid transition period.
• Charitable donation matching.