Offerwall Account & Customer Success Manager

Offerwall Account & Customer Success Manager

Company

Klink Finance

Conditions

6 hours agoAnywhere Remote Full Time Customer Support Jobs by Klink Finance

Skills

Offerwall Cpi Posthog Troubleshooting Customer Success Cpa Metabase Reporting Mobile User Acquisition Intercom Analytics Api Jira Publisher Monetisation Account Management Performance Marketing Automation Ai Upselling

About the Role

You will sit at the intersection of publisher networks, advertiser relationships, and end-user experience. You will support publishers and advertisers, monitor and optimise offerwall and API integrations, troubleshoot campaigns, identify upsell opportunities, and create scalable support processes. You will build reports and dashboards with Metabase and PostHog and use AI tools like Claude to automate repetitive tasks and improve response quality and speed.

Requirements

• Experience in offerwall or alternatively performance marketing or mobile user acquisition
• Proven account management or customer success background with a track record of retaining and growing partnerships
• Genuine curiosity about AI automation and experience using tools like Claude
• Strong communicator able to translate technical nuance for non-technical partners and vice versa
• Data-driven mindset and comfort with analytics tools
• Familiarity with offerwall and affiliate platforms, publisher monetisation, or CPA/CPI campaign structures
• Hands-on experience with Metabase, PostHog, Intercom, Jira or similar tools
• Experience working in a startup or small team environment

Responsibilities

• Monitor and optimize publisher performance across offerwall and API integrations
• Build and maintain relationships with publisher partners
• Identify opportunities to grow partner revenue and expand partnerships
• Monitor offer inventory and create automations to recommend offers to partners
• Handle advertiser campaign queries and troubleshoot issues
• Identify upsell and expansion opportunities within the advertiser base
• Build and maintain performance reports and dashboards using Metabase and PostHog
• Create scalable support and success processes from scratch
• Leverage AI tools to automate repetitive tasks and improve response quality and speed

Benefits

• Real ownership and impact from day one
• Remote-first and flexible working focused on output rather than hours

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