Customer Success Manager (AdTech)

TL;DR

Customer Success Manager (AdTech): Driving retention and growth for valued customers by ensuring successful product adoption of an AI-powered advertising platform with an accent on consultative advice and relationship management. Focus on bridging the gap between clients, social media platforms, and product teams to scale business operations.

Location: Hybrid in Madrid, Spain

Company

AI-powered advertising technology company transforming ad experiences for brands via intelligent automation.

What you will do

• Manage and nurture customer accounts through daily communication and digital marketing expertise.
• Drive product adoption by aligning tool value with customer marketing objectives.
• Solve customer problems using deep knowledge of the hirify.global tool and the digital ecosystem.
• Build strong relationships with platform partners including Meta, Google, TikTok, Pinterest, and Snapchat.
• Collaborate with internal product developers to maintain a quick customer feedback loop.

Requirements

• 4+ years of experience in Customer Success or a similar customer-facing role.
• Strong understanding of paid digital advertising across major platforms (Meta, Google, TikTok, etc.).
• Ability to translate complex data into clear, actionable insights.
• Strong spoken and written English communication skills.
• Ability and willingness to travel for quarterly business reviews, conferences, and industry events.
• Must be based in Madrid, Spain for a hybrid work model.

Culture & Benefits

• Inclusive global culture with a diverse team representing 60+ nationalities.
• Comprehensive rewards including equity options and performance-based bonuses.
• Focus on wellbeing with healthcare packages and mental health services.
• Flexible hybrid workplace with the option to work abroad for up to 30 days annually.
• Commitment to work-life balance through paid holidays and family leave.