Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Ensuring value optimization and retention for a portfolio of AI-powered intelligence accounts with an accent on strategic engagement and commercial growth. Focus on owning the renewal lifecycle, identifying expansion opportunities, and integrating real-time event detection into client workflows.

Location: Remote (UK)

Company

hirify.global is an AI-powered intelligence platform that provides organizations with real-time signals of emerging risks, events, and threats before they unfold.

What you will do

• Serve as a platform expert to ensure value optimization for a diverse portfolio of accounts.
• Integrate hirify.global into client workflows by learning their mission and operational processes.
• Own the end-to-end renewal lifecycle and drive account growth initiatives.
• Strategically navigate and influence stakeholders throughout the buying process, from users to budget decision-makers.
• Collaborate with engineering and product teams to provide customer feedback and product recommendations.

Requirements

• Native French or full working proficiency.
• Must be based in the UK.
• 6-8+ years of enterprise software or SaaS customer success/account management experience.
• Proven track record of owning customer renewals and driving commercial growth.
• Strong commercial acumen and experience in negotiating complex renewal cycles.
• Experience providing user-level product support to ensure a high-quality client experience.

Nice to have

• Knowledge of publicly available information and social media analysis for corporate security, risk, or crisis management.

Culture & Benefits

• Flexible work arrangements and offices worldwide to foster collaboration.
• Generous PTO and sick leave.
• Competitive benefits package focused on employee wellness.
• Robust employee resource group (ERG) network and professional development funds.
• Inclusive culture promoting allyship, merit, and equity.