Senior Manager, Customer Success (SaaS)

TL;DR

Senior Manager, Customer Success (SaaS): Building and leading the upmarket Customer Success motion in the EMEA region with an accent on strategic engagement and cross-functional collaboration. Focus on driving long-term customer retention, managing enterprise relationships, and optimizing success metrics through data-driven insights.

Location: Hybrid (London, UK)

Company

hirify.global is a Trust Management Platform that helps businesses automate security monitoring for compliance standards like SOC 2, HIPAA, and ISO 27001 to prove security and earn trust.

What you will do

• Develop and implement best practices for the upmarket customer experience in the EMEA region.
• Build strong relationships with key stakeholders to proactively expand adoption and drive value.
• Collaborate with Sales, Marketing, and Product teams to advocate for customer requirements.
• Lead and mentor a team of Customer Success professionals, providing guidance and support.
• Track and optimize key customer success metrics using data-driven insights.

Requirements

• Proven track record in Enterprise Customer Success and managing enterprise relationships.
• Strong leadership, communication, and problem-solving skills.
• Deep understanding of SaaS business models.
• Fluency in English (written and verbal) is required.
• Must be based in or able to work from the London office (Hybrid).

Nice to have

• Experience in the EMEA market and familiarity with cultural nuances.
• Fluency in additional European languages.
• Willingness to leverage AI to improve work efficiency and impact.

Culture & Benefits

• Industry-competitive salary and equity.
• 100% covered medical, dental, and vision benefits with dependents coverage.
• 16 weeks paid parental leave and pension matching.
• Health and wellness stipend, as well as remote workspace, internet, and mobile phone stipends.
• 25 days of annual leave and unlimited sick time.
• Commuter benefits for those attending the office.