Customer Success Manager II

TL;DR

Customer Success Manager II (Professional Rugby and EFL League 2): Retaining and expanding accounts by developing strong customer relationships and maximizing product engagement for higher ROI. Focus on account management, renewals, upselling, and commercial activities.

Location: Candidates who live within a commuting distance of our offices in London (flexible work policy, office days determined with manager and team).

Base Salary Range £28,900 - £48,125 GBP, On-Target Earnings £41,250 - £68,750 GBP

Company

Sports technology company helping teams worldwide capture video, analyze data, and share highlights.

What you will do

• Develop strong customer relationships by maximizing product engagement and satisfaction.
• Handle all aspects of support, account management, product demonstrations, and education.
• Achieve renewal targets through client meetings, identifying needs, and opportunities for expansion.
• Collaborate with Account Executives to capitalize on market opportunities and upsell services.

Requirements

• Client-facing experience in technology, preferably with professional Rugby or football clubs using hirify.global or competitors.
• Excellent presentation and communication skills.
• Technology-savvy with understanding of APIs.
• Strong relationship-building skills for retention and expansion.
• Willingness to travel up to 50% of the time.

Nice to have

• Sports industry background or playing experience.
• Salesforce experience.
• Analytical skills for user metrics.
• Project management and multitasking abilities.
• Proactive and autonomous approach.

Culture & Benefits

• Flexible work-life harmony with flexible vacation, company holidays, and remote options.
• Autonomy and trust from day one with supportive teams.
• Professional development resources and career growth opportunities.
• Well-equipped offices and remote tech support.
• Wellbeing support including medical/retirement benefits (location-dependent), EAP, and employee resource groups.