Enterprise Account Manager (SaaS)

TL;DR

Enterprise Account Manager (SaaS): Managing and growing revenue across a portfolio of strategic enterprise accounts with an accent on retention, expansion, and renewals. Focus on translating product value into measurable business outcomes and building relationships with executive stakeholders.

Location: Hybrid (London) - Must be able to work from the office 3 days a week

Salary: £100,000 - £120,000 OTE

Company

AI-driven customer growth platform helping businesses predict revenue and drive loyalty using Machine Learning.

What you will do

• Own commercial performance across accounts, including renewals, expansion pipeline, and overall revenue growth.
• Identify and close expansion opportunities through strategic account planning and stakeholder engagement.
• Act as a product and technical expert, coaching customers on best practices for adoption and integration.
• Build and maintain relationships with economic buyers and executive stakeholders to drive long-term growth.
• Collaborate with Product, Engineering, and Sales to ensure deliverables are met and feedback is actioned.
• Iterate on internal processes to set the benchmark for customer success excellence at scale.

Requirements

• Commercial Customer Success or Account Management experience in SaaS with responsibility for an enterprise portfolio.
• Proven track record of hitting commercial targets, managing renewals, and closing upsells/cross-sells.
• Strong technical aptitude to quickly learn complex software and explain technical concepts simply.
• Exceptional communication skills with confidence presenting to senior stakeholders.
• Experience building outcome-driven customer success plans and managing multiple workstreams.
• Organized and proactive approach to prioritizing accounts in a fast-moving startup environment.

Culture & Benefits

• 27 days holiday plus bank holidays, with an option to buy or sell holiday.
• Generous stock options.
• Private health insurance.
• Flexible monthly wellness allowance for gym, yoga, mental health, and healthy food.
• Annual learning and development budget for every employee.
• Flexible working model with a modern office at Liverpool Street.