Enterprise Account Manager (SaaS/AI)

TL;DR

Enterprise Account Manager (SaaS/AI): Driving retention, expansion, and customer success for a portfolio of enterprise clients on an agentic software creation platform with an accent on maximizing AI-powered value and long-term partnership development. Focus on leading onboarding programs, managing renewals, and translating technical AI capabilities into business value.

Location: Must be based in the London area. Starts as remote, transitioning to hybrid.

Company

hirify.global is an agentic software creation platform enabling anyone to build applications using natural language.

What you will do

• Serve as the primary relationship owner for an assigned customer portfolio to ensure high satisfaction and retention.
• Champion customer success by helping businesses utilize AI-powered software creation tools.
• Lead onboarding programs to accelerate customer time-to-value and platform adoption.
• Manage renewal processes and execute expansion strategies for long-term partnerships.
• Track customer health scores and renewal forecasting using Hubspot CRM.
• Gather and communicate customer feedback to influence product development.

Requirements

• 5-7+ years of experience in Customer Success, Account Management, or technical sales, preferably in SaaS or developer tools.
• Must be based in the London area.
• Proven track record of meeting or exceeding renewal and expansion revenue targets.
• Excellent communication skills for explaining technical concepts to non-technical audiences.
• Proficiency with CRM systems, specifically Hubspot.
• Strong understanding of the software development lifecycle.

Nice to have

• Active hirify.global user.
• Experience at an early-stage startup or in developer tools.
• Background in customer success for technical user bases.
• Degree in Computer Science, Engineering, or Business.

Culture & Benefits

• Competitive salary and equity.
• 401(k) program with a 4% match.
• Comprehensive health, dental, vision, and life insurance.
• Flexible Time Off (FTO) and paid parental/medical leave.
• Monthly wellness stipend and in-office set-up reimbursement.
• Autonomous work environment with quarterly team gatherings.