VIP Host (Casino)

TL;DR

VIP Host (Casino): Managing and cultivating relationships with high-value players to drive loyalty and brand advocacy with an accent on personalized engagement and revenue growth. Focus on executing VIP strategies, managing local events, and utilizing player data to improve platform experience.

Location: Boston, MA

Company

A publicly traded technology company specializing in regulated online gaming and sports betting.

What you will do

• Cultivate authentic, trusted relationships with high-value players to foster long-term loyalty.
• Execute the day-to-day VIP engagement strategy to understand and meet player needs.
• Generate new revenue by developing strong player relationships.
• Manage all relationship aspects through local events, regular communications, and escalation responses.
• Proactively provide players with new game offerings, promotions, and platform channels.
• Lead player reactivation efforts and compile feedback to support platform improvements.

Requirements

• Bachelor's degree in a related field or equivalent professional experience.
• At least 3 years of experience in Sales, Account Management, or customer-facing roles.
• Ability to work in a fast-paced, highly collaborative, and entrepreneurial environment.
• Analytical mindset for making quick decisions based on data and trends.
• Willingness to travel and work nights and weekends.
• Must be able to obtain a gaming license issued by the appropriate state agency.

Culture & Benefits

• Innovation-driven environment that embraces AI to enhance customer experiences and operations.
• Opportunity to work for a NASDAQ-listed industry leader in the gaming tech space.
• Commitment to equal opportunity and a diverse, inclusive workplace.