Jira Administrator (SaaS)

TL;DR

Jira Administrator (Atlassian/SaaS): Owning the configuration, integrations, and governance of the Atlassian Teamwork collection to enable organizational planning and delivery with an accent on workflow optimization and cross-functional alignment. Focus on scaling Jira Cloud instances, automating processes via REST API, and building advanced data-driven reporting for leadership.

Location: Hybrid in Austin, TX (2–3 days in office). Candidates must have current, unrestricted authorization to work in the US; no immigration sponsorship is provided.

Company

hirify.global is a $250M recurring revenue SaaS business providing purpose-built software across 12 vertical markets to help communities and organizations thrive.

What you will do

• Configure and optimize Jira projects, boards, workflows, screens, and permission schemes.
• Manage user access, roles, and license allocation across the instance.
• Build and maintain dashboards, filters, and reports for stakeholders and leadership.
• Manage integrations with third-party tools (e.g., ZenDesk, AI tooling) and develop automation rules/scripts.
• Drive adoption and governance to ensure security and compliance requirements are met.
• Manage instance health, upgrades, migrations, and the plugin ecosystem.

Requirements

• Hands-on Jira Cloud administration experience at scale.
• Proficiency in JQL, scripting, and Jira REST API for advanced queries and automation.
• Experience with the Atlassian ecosystem (Confluence, Jira Service Management, Loom).
• Knowledge of IT security, user governance, and SaaS compliance practices.
• Experience integrating Jira with developer tools like GitLab and GitHub.
• Unrestricted authorization to work in the USA.

Nice to have

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience with Data Center/Server management and cloud infrastructure (AWS, Linux).
• Experience designing service desks and ticketing flows in JSM.

Culture & Benefits

• Comprehensive health insurance (medical, dental, vision) and 100% employer-paid disability.
• 401(k) with 100% company match up to 4%.
• Flexible paid personal/vacation time, 10 sick days, and 10 paid holidays.
• 6 weeks of paid parental leave.
• Additional perks: Pet insurance, Medical Travel Benefits, Infertility Benefits, and Teladoc.

Hiring process

• Interactive and conversational interviews focusing on real-world experience.
• Strict prohibition on the use of real-time AI tools during the interview process.