Manager, IT Operations

TL;DR

Manager, IT Operations: Lead transition from reactive to strategic IT function, owning systems architecture, AI tooling governance, security, compliance, and operations across multiple locations with an accent on scalability, risk management, and cross-functional partnerships. Focus on evaluating technologies, building team processes, and ensuring infrastructure supports company growth.

Location: Raleigh, NC

Company

Growing SaaS company expanding in headcount, locations, and operational complexity, guided by core values like customer empathy, data-driven decisions, and continuous improvement.

What you will do

• Define and maintain IT systems architecture, select/integrate tools, and own multi-site infrastructure roadmap.
• Govern AI tooling strategy, including access audits, evaluations, and recommendations for efficient use.
• Manage security, compliance (SOC 2, HIPAA), risk assessments, and endpoint protection (CrowdStrike).
• Oversee administration of core stack (Google Workspace, Zoom, Microsoft 365, MDM, JumpCloud), SaaS licenses, hardware lifecycle, and IT budget.
• Lead, coach, and develop IT team, establishing scalable processes and intake frameworks.
• Partner with Operations, Engineering, HR, Finance on systems integrations, tool evaluations, and ownership boundaries.

Requirements

• 5+ years in IT management/systems administration, 2+ years in people leadership
• Experience owning IT infrastructure/architecture in multi-site environments
• Hands-on with endpoint security (CrowdStrike), Google Workspace, MDM, IAM (JumpCloud)
• Supporting compliance (SOC 2, HIPAA)
• Communicating technical concepts to non-technical stakeholders
• Strong project management in lean, fast-moving settings

Nice to have

• SaaS or high-growth tech experience
• AI tooling governance
• Building/scaling IT functions
• Multi-location IT management
• Certifications (CompTIA Security+, CISSP)

Culture & Benefits

• Strong values-driven culture emphasizing curiosity, grit, empathy, and growth
• Daily catered lunches, employee-led groups (run club, book club), volunteering opportunities
• Flexible PTO, paid parental leave
• Comprehensive benefits: 401(k) matching, HSA/FSA, dental/vision/mental health coverage, lifestyle reimbursements
• Leadership development programs like Culture Crew and Emerging Leader