Customer Care Specialist English & German (Poland Remote)

TL;DR

Customer Care Specialist (English & German): Responding to customer inquiries across channels including phone, email, messaging, and social media, assisting with sales and ordering processes, handling complex issues and complaints through cross-functional collaboration. Focus on maintaining customer satisfaction, sharing feedback for process improvements, and updating knowledge management practices.

Location: Poland remote, Warsaw office at least once every three months and for key projects/training, shifts 8am-8pm CET, fluent Polish (C1) required.

Company

Warsaw-based company redefining bespoke furniture with technology, premium craftsmanship, and sustainable made-to-order production.

What you will do

• Respond to customer inquiries via phone, email, messaging, and social media while upholding service quality.
• Assist with sales inquiries, provide product info, and support ordering to boost customer experience and revenue.
• Maintain relationships through proactive updates and clear communication during resolutions.
• Handle complex issues and complaints requiring cross-department collaboration for empathetic resolutions.
• Share customer feedback to identify issues and improvement opportunities.
• Update customer service processes, document best practices, and contribute to projects.

Requirements

• Fluent in English (C1), Polish (C1), and German (C1)
• Experience in customer care, preferably 2nd level support handling complex issues, complaints, and escalations
• Excellent oral and written communication skills
• Customer-first problem-solving approach
• Strong organizational skills, attention to detail, multitasking, and prioritization
• Friendliness, patience, teamwork with diverse people
• Availability for shifts (8am-8pm CET) and Warsaw office visits (at least once every three months)

Culture & Benefits

• Small teams, open communication, shared goals, fast decision-making, and continuous learning.
• One bonus day off every month plus regular days off.
• Comprehensive healthcare and Multisport card.
• Generous discount on hirify.global products.
• Dog-friendly office.