Customer Support Specialist (Cloud/CDN)

TL;DR

Customer Support Specialist (Cloud/CDN): Providing first-line technical support for AI, cloud, and network infrastructure users with an accent on technical diagnostics and customer advocacy. Focus on resolving networking issues, performing log analysis, and managing incident escalation to ensure high system reliability.

Location: Must be based in Poland (Remote, Hybrid, or Office options available)

Company

Global provider of infrastructure and software solutions for AI, cloud, network, and security with over 210 edge locations worldwide.

What you will do

• Handle first-line support requests via chat and email in English for customers and internal users.
• Provide professional consultations on Cloud, CDN, Hosting, and AI services.
• Perform technical diagnostics and collect detailed information regarding user incidents.
• Resolve technical issues or forward them to higher-level support teams when necessary.

Requirements

• 1+ year of Technical Support experience.
• Knowledge of networking fundamentals (TCP/IP, DNS, MAC address, ping, traceroute).
• Ability to perform hardware and software diagnostics, including reading logs.
• English level B2 or higher.
• Must be based in Poland.
• Strong problem-solving abilities and excellent soft skills.

Nice to have

• Experience with Cloud, CDN, or Hosting services.
• Practical experience with Linux and API.

Culture & Benefits

• Flexible working formats: remote, hybrid, or office.
• Private medical insurance for the employee and their family.
• Additional paid vacation days and fully paid sick leave.
• Work-from-anywhere perk for up to 45 days per year.
• Language classes and allowance for significant life events.
• Modern office space with free snacks, drinks, and entertainment.