Manager of Customer Success (Health IT)

TL;DR

Manager of Customer Success (Health IT): Leading a blended team of Customer Success Advisors and Technical Leads to drive adoption, retention, and operational excellence in a clinical communication platform with an accent on team coaching and product-aligned strategic direction. Focus on improving customer outcomes, managing high-impact incidents, and influencing the product roadmap based on real-world clinical workflows.

Location: Must be based in the US (US Remote)

Salary: $90,000–$110,000 USD

Company

hirify.global is a leading provider of clinical communication and physician scheduling solutions in the health IT space, dedicated to accelerating speed to care.

What you will do

• Lead, coach, and develop a team of Customer Success Advisors (CSAs) and Technical Leads (TLs).
• Drive measurable outcomes in customer adoption, value realization, renewal readiness, and account health.
• Act as a product SME, participating in bug reviews, enhancement discussions, and release readiness activities.
• Manage a select portfolio of customer accounts, conducting strategic business reviews and executive conversations.
• Oversee technical operations including Jira ticket trends, configuration needs, and escalation paths.
• Partner cross-functionally with Sales, Product, and Engineering to ensure a cohesive customer experience.

Requirements

• 4+ years in Customer Success, Account Management, or a related SaaS leadership role.
• 2+ years of people management experience focusing on coaching and mentoring.
• Must be based in the United States.
• Strong technical acumen and ability to translate complex concepts into customer value.
• Proven track record of driving customer retention and revenue growth.
• Ability to travel up to 25%.

Nice to have

• MBA, MSN, or equivalent advanced degree.
• Proficiency with Salesforce, Atlassian (Confluence & Jira), and customer support platforms like Zendesk.
• Familiarity with clinical workflows, healthcare communication, or LEAN methodologies.

Culture & Benefits

• Remote-first work environment.
• Health, Dental, Vision, Life, and Disability Insurance available from day one.
• 401K with match and immediate vesting.
• Competitive PTO policy, 17 company holidays, and 2 floating holidays.
• Opportunities for internal advancement.