Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing a portfolio of SMB customers in the Spanish and Portugal markets to ensure satisfaction and drive growth with an accent on relationship management and account expansion. Focus on leveraging data analytics for business reviews, identifying up-selling opportunities, and solving complex customer problems to ensure long-term retention.

Location: Hybrid (Barcelona, Spain). Must be based within commuting distance of the Barcelona hub.

Company

Intelligent platform for travel and spend management designed to automate travel bookings, expenses, and invoice processing.

What you will do

• Manage a portfolio of SMB customers, developing high levels of engagement with key decision makers.
• Identify growth opportunities to expand the portfolio through up-selling and cross-selling hirify.global products.
• Leverage data analytics to provide clients with regular business reviews and reports for senior stakeholders.
• Develop and implement strategies to solve common account problems and ensure long-term solutions.
• Act as a primary liaison between internal teams and customers to ensure smooth product integrations.

Requirements

• Native or near-native Spanish and fluent English proficiency.
• Minimum 2 years of experience in account management or customer success.
• Must be based in or be able to relocate to Barcelona, Spain.
• Strong ability to analyze and translate data into actionable insights for customers.
• Outstanding presentation and communication skills.

Nice to have

• Professional background within a SaaS or travel-tech business.

Culture & Benefits

• Competitive compensation and equity ownership in the company.
• Private healthcare, gym allowance, and life insurance.
• Generous vacation policy, 17 weeks of paid parental leave, and a 4-week paid sabbatical after 5 years.
• Mental health support via Spring Health (therapy and coaching sessions).
• 20 "Work from Anywhere" days per year.
• Relocation support for moving to company hubs.