Customer Success Manager (HR Tech)

TL;DR

Customer Success Manager (SaaS/HR Tech): Managing relationships with a diverse customer base to ensure platform satisfaction and retention with an accent on customer health management and cross-functional collaboration. Focus on driving product adoption, resolving escalations, and reducing churn through data-driven insights.

Location: Must be currently based within the EMEA region (including Poland, Portugal, South Africa, and Spain)

Salary: €30K - €45K

Company

hirify.global is a global employment platform that enables companies to hire, pay, and support talent anywhere in the world.

What you will do

• Proactively manage and nurture a portfolio of customers to ensure high engagement and satisfaction levels.
• Address and manage customer health cases and respond to inquiries within the Success scope.
• Conduct enablement sessions, product demos, and escalation calls to drive adoption.
• Collaborate cross-functionally with Product, Sales, Support, and Marketing to maximize platform value.
• Identify opportunities for improvement and scalability in customer success processes.
• Partner with Sales to ensure customer retention and mitigate churn risks.

Requirements

• Minimum 2 years of experience in Customer Success, Account Management, or a quota-carrying role, preferably in SaaS.
• Must be currently based within the EMEA region.
• Proficiency in written and spoken English language is required.
• Proven track record of managing multiple customer relationships and driving success initiatives.
• Analytical mindset with the ability to leverage data for decision-making.
• Strong interpersonal and communication skills to build rapport and trust with customers.

Nice to have

• Experience in the HR industry and international employment practices.
• Proficiency in Zendesk, Asana, Notion, and Slack.

Culture & Benefits

• Fully remote work arrangement with no physical headquarters.
• Generous paid time off: 40 days per year (including holidays and vacation).
• Comprehensive wellbeing support, including mental health services via Plumm and a monthly allowance.
• Flexible parental leave: at least three months of paid leave with job protection.
• Home office stipend for laptop and necessary equipment.