Technical Support Engineer (Security)

TL;DR

Technical Support Engineer (Security): Providing high-level technical support and guiding customers through the automation journey on a security hyperautomation platform with an accent on security automation and API integration. Focus on solving complex customer problems, influencing the product roadmap based on user needs, and maintaining a world-class support experience.

Location: Warsaw, PL

Company

hirify.global is an enterprise-grade security hyperautomation platform that unifies and automates security infrastructure to increase productivity for Fortune 500 companies.

What you will do

• Engage with customers to ensure successful adoption of the hirify.global automation solution.
• Provide expert technical support for customer queries and technical needs.
• Influence the product features and roadmap based on direct customer feedback.
• Stay current with the latest trends in the Security and Security Automation landscape.
• Collaborate with a global Field Engineering team across different time zones.

Requirements

• 5 years of experience in technical support or an equivalent technical role.
• Proven experience in security, automation, scripting, and working with APIs.
• Excellent English proficiency.
• Proficiency in Python and Bash scripting.
• Basic knowledge of JavaScript.
• Experience with Zendesk or other professional ticketing/support management tools.

Nice to have

• Experience with PowerShell.

Culture & Benefits

• Collaborative environment with highly technical peers worldwide.
• Opportunity to work in a fast-paced environment with a strong growth mindset.
• Direct impact on a product used by Fortune 500 companies.