Maintenance Controller (Logistics)

TL;DR

Maintenance Controller (Logistics): Coordinating vehicle repairers and suppliers to ensure cost-effective maintenance and a high-quality customer experience with an accent on technical knowledge of combustion and electric vehicles. Focus on managing SMR and tyre requests, conducting cost audits, and minimizing vehicle downtime.

Location: Hybrid; Must be based in Watford (at least 3 days per week or 60% of time in office)

Salary: £36,225

Company

hirify.global (Tusker) is an award-winning car leasing company providing tax-efficient car benefit schemes and promoting sustainable mobility.

What you will do

• Coordinate vehicle repairers and suppliers to ensure a cost-effective repair process.
• Manage, approve, and audit all SMR (service, maintenance, and repair) and tyre requests according to policy.
• Act as the first point of resolution for vehicle-related topics including breakdowns and downtime management.
• Ensure all transactions are approved at the lowest possible cost to the company.
• Maintain high customer service standards through professional telephone negotiation and communication.

Requirements

• Extensive knowledge of repair and maintenance for combustion and electric motor vehicles (Cars & LCVs).
• Experience working in a manufacturer's franchised dealership within both workshop and service desk environments.
• Proven experience in a cost approval and audit function within a leasing company or similar organization.
• Strong customer service orientation and confident telephone manner.
• Must be able to work from the Watford office at least 60% of the time (5 days a week during the initial training period).

Culture & Benefits

• Generous pension contribution of up to 15%.
• Annual performance-related bonus and share schemes including free shares.
• 24 days’ holiday plus bank holidays.
• Agile working options with flexibility in hours.
• Inclusive environment with dedicated wellbeing initiatives and generous parental leave policies.