Installation Specialist (Fintech)

TL;DR

Installation Specialist (Knowledge Management): Developing and governing high-quality knowledge base articles for intelligent banking solutions with an accent on content accuracy, consistency, and cross-functional alignment. Focus on translating complex technical concepts into user-friendly documentation and optimizing knowledge health metrics.

Location: US - Georgia (Atlanta Office or Virtual). Must be legally authorized to work in the U.S. without sponsorship

Company

hirify.global is a technology company transforming how financial institutions deliver Intelligent Banking experiences through API-first architecture and cloud-based innovation.

What you will do

• Create, update, and maintain high-quality knowledge base articles to ensure content is accurate and current.
• Govern submitted knowledge content to ensure consistency, clarity, and adherence to standards.
• Review and approve knowledge articles, providing actionable feedback to authors.
• Partner with Product, Support, Training, and Operations teams to align documentation with product releases.
• Monitor knowledge health metrics (article freshness, usage, gaps) to identify areas for improvement.
• Contribute to the documentation strategy and scalability of the Knowledge Management function.

Requirements

• Bachelor’s Degree in business, communications, or a related field.
• 5+ years of experience in Knowledge Management, Technical Documentation, or release readiness.
• Native or near-native proficiency in both written and spoken English.
• Must be legally authorized to work in the U.S. without sponsorship.
• Proficiency in Copilot or other AI tools, Microsoft Office Suite, and online collaboration software like Teams.
• Demonstrated experience creating and maintaining structured documentation or knowledge base content.

Nice to have

• Experience working with Salesforce Knowledge or Service Cloud.
• Experience in SaaS, fintech, or regulated environments.
• Familiarity with release management or product launch processes.
• Experience analyzing knowledge metrics or dashboards to inform improvements.
• Exposure to content governance models or experience using SharePoint and Confluence.