Senior Client Relations (SaaS)

TL;DR

Senior Client Relations (SaaS): Managing enterprise partnerships and the end-to-end partner journey with an accent on seamless onboardings and expansion revenue. Focus on defining account management standards, analyzing performance data, and bridging the gap between client needs and product teams.

Location: Hybrid in Hamburg, Germany (3 core office days). Relocation and visa support available.

Company

SaaS platform providing app and game publishers with tools to manage, analyze, and automate their global marketing growth process.

What you will do

• Define and refine the overall architecture and gold standards for scaling client relationships and account management processes.
• Lead the end-to-end onboarding of new partners to ensure seamless platform integration.
• Act as the primary strategic point of contact for enterprise clients, from UA Managers to technical Lead Developers.
• Identify growth opportunities within the partner portfolio to drive expansion revenue and maximize lifetime value.
• Analyze complex performance data to provide actionable recommendations for clients.
• Bridge the gap between client needs and product/tech teams using CRM and ticketing systems.

Requirements

• 4+ years of experience in Account Management or Customer Success.
• Proven track record in a SaaS environment with a deep understanding of subscription lifecycles and retention.
• Experience within the mobile ad-tech or gaming ecosystem.
• Proficiency with CRMs (Salesforce/HubSpot) and ticketing systems (Jira/Zendesk).
• Advanced skills in Google Sheets for translating raw data into growth insights.
• Fluent English proficiency; German language skills are a bonus.
• Must be based in or be able to relocate to Hamburg, Germany.

Culture & Benefits

• Hybrid work setup with 3 core office days and flexible working hours.
• Relocation bonus and comprehensive visa support for moving to Hamburg.
• 30 vacation days and 3 weeks of remote work per year.
• Access to an in-house gym with fitness classes and mental health support via an Employee Assistance Program (EAP).
• Professional development program and regular feedback to support career growth.
• Modern central office in Hamburg with top-notch equipment and social events.

Hiring process

• Application requires sharing a passionate personal project, desired salary, and earliest start date.
• The process may involve AI tools for application and resume analysis, with final decisions made by humans.