Escrow Holdback Specialist (Mortgage)

TL;DR

Escrow Holdback Specialist (Mortgage): Disbursement and post-closing tasks associated with Escrow Holdback Loans with an accent on verifying fund locations, monitoring progress, and processing final disbursements. Focus on managing borrower communications, interfacing with loan officers, title companies, municipalities, and contractors, and maintaining project logs in Encompass.

United States (all 50 states, D.C., and Puerto Rico)

Hourly Rate: $22.60 - $25.00

Company

Nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches across all 50 states, D.C., and Puerto Rico.

What you will do

• Complete Escrow Holdback Loan disbursement processes, send Borrower Welcome Packages, and verify fund holdings.
• Review Closing Disclosures, appraisals, and reconcile itemizations for fund allocations and work requirements.
• Monitor loan progress, authorize fund releases from municipalities and title companies, and manage daily borrower communications.
• Interface with loan officers, branch reps, closers, title companies, municipalities, and contractors to facilitate close-outs.
• Order inspections, collect W-9s, lien waivers, invoices, and reports to process disbursements within agency timeframes.
• Maintain communication logs in Encompass and handle undeliverable loans including lock extensions.

Requirements

• High School Diploma or equivalent.
• 1 year of Mortgage Lending or Financial Industry experience preferred.
• Knowledge of Encompass preferred.
• Proficient in math and analytical skills.
• Excellent professional communication, problem-solving, prioritization, and time management skills.
• Experienced with Microsoft Outlook, Excel, Word, and Windows.

Culture & Benefits

• Competitive compensation plan and robust benefits including medical, dental, vision, and 401K.
• Company-provided short-term disability, employee assistance program, and wellness program.
• Entrepreneurial culture emphasizing employee engagement, growth, transparency, and support across departments.