Relationship Manager (ICT)

TL;DR

Relationship Manager (ICT): Driving growth and retention within the medium-sized business segment by delivering tailored communication and IT solutions with an accent on B2B sales and strategic account management. Focus on managing a robust sales pipeline and building strong customer relationships to achieve growth targets.

Location: Melbourne, VIC. Hybrid: 3 days in office, 2 days remote/home

Company

hirify.global is an Australian telecommunications company delivering mobile, broadband, and digital solutions to over 11 million customers.

What you will do

• Conduct face-to-face and virtual meetings with customers to assess business needs.
• Deliver tailored communication and IT solutions to business owners and decision-makers.
• Maintain proactive engagement to identify new opportunities and strengthen retention.
• Collaborate with internal support teams to manage service delivery and resolve issues.
• Build and maintain detailed territory and customer plans aligned to growth targets.
• Use CRM systems to track progress, manage data accuracy, and report on key metrics.

Requirements

• Proven experience in B2B sales and relationship management.
• Strong commercial acumen and ability to deliver tailored business solutions.
• Excellent communication and interpersonal skills for engaging business owners.
• Ability to manage a structured sales pipeline and achieve growth targets.
• Skilled in using CRM systems and data-driven decision-making.
• Knowledge of ICT solutions and industry trends relevant to small businesses.

Culture & Benefits

• Competitive remuneration, employee discounts, and monthly credits on hirify.global products.
• Flexible working arrangements with a hybrid office/remote model.
• Competitive leave policies, including additional 'Connected' days for personal wellbeing.
• Inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Professional development opportunities via hirify.global U micro-credentials.
• Free 24/7 access to counselling and support services.