Process Redesign Specialist (Networks)

TL;DR

Process Redesign Specialist (Networks): Identify key improvement areas and transform core processes to enhance customer experience with an accent on process mapping, analysis, and optimization. Focus on scoping new projects, recommending performance uplifts, and implementing future state solutions in telecommunications networks.

Location: NSW, Australia (hybrid: 3 days in office, 2 days remote)

Company

Australian telecommunications company delivering more than 11 million mobile, broadband, and digital services daily.

What you will do

• Partner with Process Owners to analyse current state process performance.
• Build and implement future state process solutions with business owners.
• Recommend and size opportunities to improve process performance and customer experience.
• Proactively identify improvement areas and scope new projects.

Requirements

• Proven experience in process development, business improvement, or transformation.
• Strong skills in process mapping tools (Visio, Signavio, ARIS, Celonis, Lucidchart, BPMN).
• Background in process, telecommunications, and networks.
• Familiarity with Lean, Six Sigma, Agile or similar methodologies (certification desirable).
• Analytical skills to translate data into insights; stakeholder management at all levels.

Nice to have

• Certification in Lean, Six Sigma, or Agile.

Culture & Benefits

• Flexible hybrid work: 3 days office, 2 days remote/home.
• Competitive remuneration, colleague discounts, $80 monthly credit, 25% off products.
• Competitive leave including 'Connected' days and up to 16 weeks paid Parental Leave.
• On-site facilities: cafes, gym, childcare, GP, free bus from Macquarie University Metro.
• Learning via hirify.global U micro-credentials; wellbeing support, diversity networks.