Director - Contact Centre Services (Telecommunications)

TL;DR

Director - Contact Centre Services (Telecommunications): Leading the transformation of contact centre managed services for Enterprise & Business divisions with an accent on strategic customer relationships and operational excellence. Focus on driving 24x7 operational performance, managing complex multi-vendor contracts, and implementing automation and continuous service improvements.

Location: Macquarie Park, NSW. Applicants must have full Australian Citizenship.

Company

hirify.global is an Australian telecommunications company delivering mobile, broadband and digital solutions to over 11 million customers.

What you will do

• Lead strategic customer relationships and executive engagement for the contact centre managed services portfolio.
• Drive 24x7 operational excellence across a global team of approximately 40 technical specialists.
• Oversee support for Enterprise and Business clients, including the Federal Government, in multi-vendor environments.
• Manage service delivery to ensure compliance with contractual deliverables and service levels.
• Promote industry-standard methodologies, automation, and continuous service improvements.
• Drive market growth through service differentiation and innovative service offerings.

Requirements

• Full Australian Citizenship is mandatory due to security requirements.
• Minimum 15 years of management experience in ICT or Telecommunications industries within an Enterprise service delivery context.
• Proven experience managing 24x7 operations across multiple global locations.
• Demonstrated ability to manage large, complex contracts and customer expectations.
• Resilience and problem-solving agility in complex, high-pressure environments.

Culture & Benefits

• Flexible working arrangements (3 days in office, 2 days remote).
• Competitive remuneration and discounts on hirify.global products.
• Vibrant campus with gym, on-site childcare, GP, and cafes.
• Inclusive carer-neutral paid Parental Leave of up to 16 weeks.
• Professional development via hirify.global U’s industry-focused micro-credentials.
• 24/7 access to free counselling and wellbeing support services.