Program Analyst II

TL;DR

Program Analyst II: Ensuring timely and correct delivery of machines to data centers worldwide with an accent on program execution, data management, and process improvements. Focus on monitoring build status, handling customer escalations, and optimizing supply chain orders.

Location: Remote, Mexico

Company

Provider of services for global data center machine delivery and program management.

What you will do

• Enforce program processes and policies during execution of analysis services.
• Load program data into Machine Database (MDB) and execute order changes.
• Identify accurate top-level-assembly (TLA) part numbers and validate orders for supply chain systems.
• Monitor build status, track progress against schedules, and triage late orders or escalations.
• Respond to customer inquiries on order status and communicate issues to leads.
• Document process gaps, create weekly reports on builds loaded, blocked, and resolved issues.

Requirements

• Bachelor’s degree and 2-5 years related experience or equivalent.
• Strong attention to detail, self-auditing ability, and capacity to execute across multiple tools.
• Strong verbal and written communication skills.
• Ability to work to schedules, report risks, and build internal/external relationships.
• Microsoft Excel or Google Sheets experience.
• Exercise judgment within defined procedures.

Nice to have

• Knowledge of server and machine builds.
• Strong analytical, problem-solving, negotiation, and organizational skills.
• Proven project management and interpersonal skills.
• Passion for ambiguous, evolving environments.
• Familiarity with operations execution.

Culture & Benefits

• Office-related tasks with ability to sit/stand prolonged periods and move within office.
• Use of computer and effective communication required.
• Occasional repetitive motions possible.