Business Improvement Manager, Sales

TL;DR

Business Improvement Manager, Sales (Telecom): Strengthen operational discipline, sales quality, and compliance across Sales and Retention teams with an accent on risk reduction, customer outcomes, and performance predictability. Focus on leading governance forums, root-cause analysis, incident reviews, and driving continuous improvement initiatives.

Melbourne, VIC (hybrid: three days in office, two days remote)

Company

hirify.global is an Australian telecommunications company delivering mobile, broadband, and digital solutions to over 11 million customers.

What you will do

• Own and uplift sales quality and compliance standards, partnering with QA, Capability, and Enablement teams
• Drive operational readiness for product launches, system changes, and process updates
• Lead governance forums, incident reviews, and root-cause analysis to embed learning and prevent issues
• Partner with Risk and Compliance to reduce complaints, customer harm, and regulatory risk
• Define and maintain operational standards, controls, and readiness across sales operations
• Identify systemic risks, drive continuous improvement, and deliver reporting to senior leaders

Requirements

• Experience in sales operations, business improvement, or contact centre environments
• Strong capability in process improvement, operational governance, and change delivery
• Demonstrable customer-centric mindset focused on fair, compliant sales outcomes
• Proven ability to manage multiple priorities and drive results in complex environments
• Strong stakeholder engagement and communication skills from frontline to executive level
• Confidence working with risk, compliance, audit, and regulatory requirements

Culture & Benefits

• Competitive remuneration, $80 monthly credit, 25% off hirify.global products, and retail discounts
• Flexible hybrid working: three days in office, two days remote
• Vibrant office with cafes, gym, GP, post office, childcare, and chill zones
• Competitive leave including 'Connected' days and up to 16 weeks paid Parental Leave
• Development via hirify.global U micro-credentials with universities
• Employee networks for diversity, free 24/7 counselling and wellbeing support