Customer Service Representative (Insurance)

TL;DR

Customer Service Representative (Insurance): Providing exceptional inbound and outbound support for educators through phone and email with an accent on problem resolution and high-quality service. Focus on resolving customer concerns, maintaining product knowledge, and ensuring strict schedule adherence.

Location: In-office in Plano, TX with ability to work hybrid once training is complete

Salary: $18.80 - $25.43/hr

Company

Insurance and financial services company dedicated to helping educators protect their assets and prepare for the future.

What you will do

• Manage inbound and outbound calls and email communications professionally in the customer service queue.
• Resolve customer issues efficiently and accurately, ensuring a positive experience for every interaction.
• Document all customer interactions and monitor open items to ensure complete resolution.
• Collaborate with internal departments to improve service outcomes and resolve complex issues.
• Maintain 90% quality and schedule adherence standards.

Requirements

• High School Diploma or GED required.
• Must be based in or able to work in Plano, TX.
• 6–12 months of customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer proficiency and comfort working with customer systems.

Culture & Benefits

• Collaborative team environment focused on supporting the education community.
• Opportunities for career growth, including expansion into Agent Support training.
• Stable corporate environment within a publicly traded company.
• Commitment to equal opportunity employment and diversity.