Customer Care Specialist (Insurance)

TL;DR

Customer Care Specialist (Insurance): Providing personalized support and resolving customer inquiries for life insurance products with an accent on first-contact resolution and policy education. Focus on handling complex customer requests independently and maintaining high service levels across multiple internal systems.

Location: Remote (Must be based in the US)

Salary: $45,000+ per year

Company

hirify.global is a leading provider of life insurance and financial services.

What you will do

• Build rapport with customers to create a best-in-class experience and resolve requests on first contact.
• Educate clients regarding their life insurance policies with hirify.global.
• Handle a variety of customer problems independently, seeking guidance for highly complex cases.
• Manage time effectively to ensure the department meets expected service levels.
• Utilize multiple internal systems and tools to achieve call quality and handling time goals.

Requirements

• 1+ years of customer service experience or an Undergraduate Degree.
• High School Diploma or GED.
• Ability to work any 8-hour shift between 8am–8pm Eastern Time, Monday–Friday.
• Ability to attend mandatory training from July 6th to September 25th without interruption.

Nice to have

• 2+ years of Customer Service experience.
• Proficiency with Microsoft Office Suite.
• Experience with Insurance or Annuity financial products, hospitality, or retail sales.
• Bilingual skills in Spanish.

Culture & Benefits

• 12 weeks of paid virtual training.
• Ability to earn a 5% annual bonus.
• Fully remote work arrangement.
• Inclusive environment with a focus on accountability and agility.