Customer Care Advocate (Medtech)

TL;DR

Customer Care Advocate (Medtech): Providing front-line support to patients and providers for cardiac health solutions with an accent on insurance verification, benefits coverage, and patient empathy. Focus on resolving product and enrollment issues while maintaining strict compliance with FDA and HIPAA standards.

Location: Remote (US)

Salary: $20.60 - $25.75 per hour

Company

hirify.global is a digital healthcare company specializing in wearable biosensors and cloud-based data analytics to detect, predict, and prevent cardiac disease.

What you will do

• Provide personalized, empathetic support to patients and providers in a high-volume contact center.
• Verify insurance, investigate benefits coverage, and estimate out-of-pocket costs.
• Troubleshoot product, service, and enrollment issues with urgency and sensitivity.
• Act as the primary liaison between patients and the company to ensure accurate and compliant requests.
• Document all interactions and patient insurance records accurately within Salesforce.
• Ensure strict compliance with FDA regulations and HIPAA privacy requirements.

Requirements

• High school diploma or equivalent.
• 2–3+ years of customer service experience in a high-volume environment (60+ activities per day).
• Must be based in the United States.
• Proficiency in Microsoft Office tools, specifically Outlook.
• Typing speed of 40+ WPM and confident system navigation.
• Ability to work the shift: Sunday - Thursday (3pm - 11:30pm CST).

Nice to have

• Experience in healthcare, medical devices, or patient-focused environments.
• Background in health insurance, reimbursement, or financial counseling.
• Experience with CRM software, preferably Salesforce.

Culture & Benefits

• Opportunity to contribute to life-saving cardiac health solutions.
• Career growth opportunities within a rapidly expanding mission-driven company.
• Inclusive workforce celebrating diverse backgrounds and perspectives.
• Remote work flexibility with a structured support system.