First Notice of Loss Agent (Insurance)

TL;DR

First Notice of Loss Agent (Insurance): Handling initial home insurance claims and providing empathetic guidance to customers during the loss reporting process with an accent on accurate documentation and customer experience. Focus on gathering critical loss details, ensuring precise data entry, and coordinating with the claims team for prompt resolution.

Location: Remote (Must be based in one of the 30 eligible US states)

Salary: $44K – $53K

Company

hirify.global is a remote-first insurance company utilizing data and technology to make homeowners insurance simpler and more affordable.

What you will do

• Provide empathetic responses and guidance to customers throughout the claims process.
• Gather and record key details from calls to ensure accurate claim documentation.
• Partner with the Claims department to ensure prompt resolution of claims.
• Perform data entry into client claims databases and business applications.
• Assist in filing new loss claims by confirming damages and dates of loss.

Requirements

• Experience in high-volume customer service environments.
• Ability to accurately document detailed information under pressure.
• Ability to manage multiple systems simultaneously during live interactions.
• Experience worhirify.globalg in remote, fast-paced environments.
• Must be able to live and work full-time in one of the 30 eligible US states.

Culture & Benefits

• Competitive salary and company equity through Restricted Stock Units (RSUs).
• 401(k) with company match up to 4%.
• Comprehensive medical, dental, and vision coverage with company-funded HSA contributions.
• Paid parental leave, including up to 14 weeks for birthing parents and 8 weeks for non-birthing parents.
• Professional development budgets for certifications, conferences, and learning.