Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Driving product adoption and maximizing customer value for a digital investigation platform with an accent on data intelligence and GTM orchestration. Focus on turning product telemetry into scalable customer journeys and delivering data-backed insights to executive stakeholders.

Location: Must be based in Brazil

Company

hirify.global is an AI-powered Digital Investigation Platform that enables global customers to lawfully collect and analyze digital evidence to accelerate justice.

What you will do

• Provide consultative product expertise to help customers maximize their investment in hirify.global technologies.
• Analyze usage, adoption, and health signals across accounts to identify trends, risks, and expansion opportunities.
• Create scalable playbooks and workflows based on customer investigations to be deployed as best practices.
• Partner with Regional Sales VPs to align data insights with territory priorities.
• Deliver data-backed insights through QBRs, forecasting meetings, and strategic planning.
• Collaborate with GTM teams and Product Management to provide actionable customer intelligence.

Requirements

• 3-5 years of experience in Customer Success.
• Expertise with Gainsight or similar CS tooling.
• Strong collaboration skills across Sales, SE, Support, and Product leadership.
• Exceptional communication and insight storytelling skills at an executive level.
• Strong analytical skills and a demonstrated creative problem-solving approach.
• Location: Must be based in Brazil

Nice to have

• Background in Digital Intelligence, forensic technologies, or cybersecurity.
• Experience supporting enterprise or public-sector customer segments.
• Experience with high-scale, programmatic customer success motions.