Customer Success Senior Manager (Cybersecurity)

TL;DR

Customer Success Senior Manager (Cybersecurity): Architect regional growth by mentoring a team of CSMs and Renewal Reps while personally managing flagship global accounts, translating cybersecurity and SAP challenges into scalable customer journeys. Focus on pressure-testing renewal and expansion strategies, fostering extreme ownership in the team, and bridging field insights to product evolution.

Location: Remote position for candidates based in Germany, Spain, the United Kingdom, or the Netherlands

Company

Market leader protecting critical business applications like SAP and Oracle EBS for Global 2000 organizations, with offices in Boston, Heidelberg, Buenos Aires, Texas, and Bucharest.

What you will do

• Lead and mentor a team of CSMs and Renewal Reps through hiring, onboarding, 1:1s, and career development.
• Conduct weekly account reviews, pressure-test renewal strategies, identify expansion opportunities, and coach on navigating SAP/cybersecurity stakeholders.
• Partner with VP to refine regional customer journeys, document best practices, and drive operational excellence.
• Act as Voice of the Customer for Product and Sales, synthesizing insights into actionable requirements.
• Personally manage 4-6 high-value flagship accounts, piloting new playbooks and ensuring ARR growth through risk mitigation.
• Model gold-standard executive business reviews and commercial ownership for the team.

Requirements

• 6+ years in Customer Success/Account Management in Enterprise Cybersecurity, ERP, or Infrastructure software.
• 2+ years people leadership managing 5+ individual contributors, with hiring and performance management experience.
• Expertise navigating C-Suite (CISO, CIO, CTO) in Global 2000 organizations.
• Proven commercial record owning $5M+ ARR with consistent target achievement.
• Must be based in Germany, Spain, United Kingdom, or Netherlands.
• Proficiency in German highly desirable.

Culture & Benefits

• High-achievement culture with teamwork, supportive colleagues, and top problem-solvers.
• Competitive compensation and incentives for financial security.
• Remote work setup.
• Career growth aligned with company expansion in critical application security.